![cisco uccx 11.5 reporting guide cisco uccx 11.5 reporting guide](https://www.cisco.com/c/dam/en/us/td/i/500001-600000/510001-520000/510001-511000/510688.jpg)
But what I found is that some of the Thresholds for certain Data Types dont work. Here is where you get thrown when you click on the Reports Definition Tab (or Dashboards, Users or Configure Tabs)Ģ) The Next issue is with Thresholds, I must there are some great enhancements on Thresholds included Nested Thresholds that you can create (which is awesome). The Reports Tab is the only Tab that sticks and stays in the new GUIĬlicking on Report Definitions, Configure, Dashboards or Users Tab takes you back into the Old GUI page via a new Window or Tab in the broswerĪs an example, when I click on reports, I stay on the new GUI as shown hereīut I click on say "Reports Definition" Tab, I end up with a New Broswer Window that throws me into the old GUI (which btw there are a lot of things you cannot do in the Old GUI, trust me, I thought I'd just settle with the old GUI, you cant even "Save As" on a report on the Old GUI, "You Have to" use the new GUI to work with "Reports". I doubt this is by design, has anyone figured out a setting in the browser that may alleviate this issue? Have a TAC case open and have tried this on IE 11, Firefox 49.0.1, Chrome 53.0.x etc and get the same issue. All other Tab's (DashBoards, Repot Definitions, Users, Configure Tabs), jump back to the old legacy GUI when chosen. Here are the list of issues I have seen thus far.ġ) The only Tab the remains and works using the new GUI is the Reports Tab. I have several TAC cases opened and hence the title for this discussion. For those already aware, CUIC 11.5 now has a brand new GUI. We just got done standing up UCCE 11.5 with CUIC - Build 11.0.86.
![cisco uccx 11.5 reporting guide cisco uccx 11.5 reporting guide](https://umd.service-now.com/itsupport/Finesse-Queue-Data.png)
Cisco Unified Communications Manager IM and Presence Service 12.5.2.Cisco Unified Communications Manager 12.5.2.Cisco Unified Contact Center Express Server 12.5.2.
Cisco uccx 11.5 reporting guide skin#
Scenario 3: Customizing the Mobile App Skin.Scenario 1: Customizing the IVR Prompts.Workforce Management – Forecasting & Scheduling Cisco Webex Workforce Optimization (WFO).UCCX 12.5 v2 Outbound Calling Demonstration Guide.Scenario 2: AI/BOT from an SMS Interaction.Scenario 1: dCloud Contact Center Mobile App.UCCX 12.5 v2 Mobile App Demonstration Guide.Scenario 1: (SFDC) Integrations within SFDC.UCCX 12.5 v2 Salesforce Demonstration Guide.Scenario 3: Supervisor Desktop Overview.Scenario 2: Agent Managing Email and Chat.Scenario 1: Cisco Webex Experience Management (WXM).UCCX 12.5 v2 Cisco Webex Experience Management (WXM) Demonstration Guide.Scenario 4: AI/BOT for Virtual Voice Agent.Scenario 3: AI/BOT from an SMS Interaction.Scenario 2: AI/BOT from the Cumulus Facebook Page.Scenario 1: AI/BOT from the Demo Website.UCCX 12.5 v2 AI/BOT Demonstration Guide.Scenario 2: Supervisor Desktop and Cisco Intelligence Center Reporting.Scenario 1: OmniChannel Customer Service.UCCX 12.5 v2 All Verticals Demonstration Guide.Creating a dCloud Collaboration Toolbox Account.Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and digital channels including email and chat, and customer experience management tools.Ĭisco Unified CCX helps deliver each of your contacts to the right agent the first time. This easy-to-deploy and easy-to-use solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Cisco Unified Contact Center Express (CCX) helps businesses and organizations deliver a connected digital experience, enabling contextual, continuous, and capability-rich journeys for your customers, across time and channels.